Comments on: SherWeb Shines at Annual Business Excellence Gala http://blog.sherweb.com/sherweb-shines-at-annual-business-gala/ Hosted Exchange, Sharepoint and CRM as SaaS Hosting blog Tue, 07 Sep 2010 03:15:23 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: podescoteaux http://blog.sherweb.com/sherweb-shines-at-annual-business-gala/comment-page-1/#comment-705 podescoteaux Wed, 10 Jun 2009 18:17:49 +0000 http://blog.sherweb.com/?p=71#comment-705 No problem Mr. Russell. We are very happy that your issue has been resolved. Please do not hesitate to contact us if there is anything else that we can do for you. Have a great day Sincerely, SherWeb Team No problem Mr. Russell. We are very happy that your issue has been resolved. Please do not hesitate to contact us if there is anything else that we can do for you.

Have a great day
Sincerely,

SherWeb Team

]]> By: Bruce Russell http://blog.sherweb.com/sherweb-shines-at-annual-business-gala/comment-page-1/#comment-703 Bruce Russell Wed, 10 Jun 2009 17:15:54 +0000 http://blog.sherweb.com/?p=71#comment-703 Thanks for your prompt reply. In fact Yves from support has already been in touch with me and has walked me through resolving the problem. Good to see the quick response! Thanks for your prompt reply. In fact Yves from support has already been in touch with me and has walked me through resolving the problem. Good to see the quick response!

]]> By: podescoteaux http://blog.sherweb.com/sherweb-shines-at-annual-business-gala/comment-page-1/#comment-702 podescoteaux Wed, 10 Jun 2009 15:36:36 +0000 http://blog.sherweb.com/?p=71#comment-702 Dear Mr. Russell, The company had to go through an intensive interview process, an audit and had to submit a detailed document on SherWeb’s overall business practices (revenue growth, employee satisfaction, customer satisfaction, innovation etc.) to a board of 10 influential and highly respected members of the IT industry in Quebec. We are very sorry if you are having issues with our technical support. I can assure you that we have one of the most competent and dedicated support team in the industry. As a matter of fact I will have someone contact you shortly to see what can be done with your issues. Please note that your business is extremely important to us and I can assure you that all the necessary measures will be taken to salvage our relationship. Sincerely, SherWeb Team Dear Mr. Russell,

The company had to go through an intensive interview process, an audit and had to submit a detailed document on SherWeb’s overall business practices (revenue growth, employee satisfaction, customer satisfaction, innovation etc.) to a board of 10 influential and highly respected members of the IT industry in Quebec. We are very sorry if you are having issues with our technical support. I can assure you that we have one of the most competent and dedicated support team in the industry. As a matter of fact I will have someone contact you shortly to see what can be done with your issues.

Please note that your business is extremely important to us and I can assure you that all the necessary measures will be taken to salvage our relationship.

Sincerely,
SherWeb Team

]]> By: Bruce Russell http://blog.sherweb.com/sherweb-shines-at-annual-business-gala/comment-page-1/#comment-701 Bruce Russell Wed, 10 Jun 2009 15:17:57 +0000 http://blog.sherweb.com/?p=71#comment-701 I would be interested to knowe what the criteria selection was for this award. Was it some subjective set of criteria by a board or a customer based feedback / best practices review. My support has not been of a high standard, poorly lacking, little intervention, no escalation, when I get the time I'll be moving the service to another provider. I would be interested to knowe what the criteria selection was for this award. Was it some subjective set of criteria by a board or a customer based feedback / best practices review. My support has not been of a high standard, poorly lacking, little intervention, no escalation, when I get the time I’ll be moving the service to another provider.

]]>