SherWeb’s outstanding growth, thanks to its Hosted Exchange offering, was acknowledged on April 17 as we proudly made it twice to the podium of the 2009 Gala Reconnaissance Estrie in Sherbrooke. We won the Service Business Excellence Award and were discerned the honorable mention for most innovative SMB in Quebec’s Eastern Townships.
These recognitions acknowledge that SherWeb is the number one choice for SaaS solutions (i.e. Hosted Exchange, Hosted Blackberry, and Hosted SharePoint). Clearly our daily efforts in providing our customers with the most innovative solutions and the best support are paying off. We are grateful to all our customers for trusting us with their business and allowing us to become one of the fastest growing companies in the industry.
I would be interested to knowe what the criteria selection was for this award. Was it some subjective set of criteria by a board or a customer based feedback / best practices review. My support has not been of a high standard, poorly lacking, little intervention, no escalation, when I get the time I’ll be moving the service to another provider.
Dear Mr. Russell,
The company had to go through an intensive interview process, an audit and had to submit a detailed document on SherWeb’s overall business practices (revenue growth, employee satisfaction, customer satisfaction, innovation etc.) to a board of 10 influential and highly respected members of the IT industry in Quebec. We are very sorry if you are having issues with our technical support. I can assure you that we have one of the most competent and dedicated support team in the industry. As a matter of fact I will have someone contact you shortly to see what can be done with your issues.
Please note that your business is extremely important to us and I can assure you that all the necessary measures will be taken to salvage our relationship.
Sincerely,
SherWeb Team
Thanks for your prompt reply. In fact Yves from support has already been in touch with me and has walked me through resolving the problem. Good to see the quick response!
No problem Mr. Russell. We are very happy that your issue has been resolved. Please do not hesitate to contact us if there is anything else that we can do for you.
Have a great day
Sincerely,
SherWeb Team